Shipping Policy

Techmaster is the leading distributor in Vietnam, specializing in measuring equipment – genuine electrical equipment from many world-well-known brands such as: Fluke, ABB, Hioki, Siemens, Chroma,… To help customers have the most optimal plan for equipment procurement needs. We strive to support businesses with the following cost-saving and time-saving shipping policies:

1. Delivery scope regulation:

Range

Types
Vietnam Shipping method Nationwide form of Express Delivery
Shipping Fee Shipping Support

2. Delivery time regulation:

2.1 Delivery time:

  • Techmaster: Delivered on weekdays from Monday to Friday (except Saturday & Sunday – Public Holidays and New Year as prescribed) – within Ho Chi Minh City and Bac Ninh.
  • Courier link VTSPOST – Viettel: Delivery time applies to the working time of Vtspost – Viettel affiliate

​2.2 ​Shipping standard:

TYPE

TIME

LOCATION

HỒ CHÍ MINH

BẮC NINH
Normal items 24hr Delivery within the same day or within 1 day at the latest.
1 – 3 days Delivery outside the province by express delivery applies the working time of the affiliate Vtspost
Special items 5 – 7 days Land delivery (applicable only to devices that cannot be transported by air, eg: Oversized, with batteries, …)

3. Regulations on inspection of delivery and receipt of goods:

Towards professional shipping quality and maximum protection of customer’s rights when using the services provided by Techmaster. We implement a policy that supports the maximum view and inspection of goods when delivering goods:
  • When receiving, customers must preliminarily check and sign the “Delivery List”, and keep the “Delivery Note” attached. .
  • When receiving goods from the forwarder, customers can open the seal of the box to check the goods: device code, serial number, year of manufacture, basic accessories of the machine (see datasheet), …
Note: The inspection will not include opening the product’s own seal (affecting seals, product packaging, …) or deep inspection (plugging in power, trial use). , data logging, etc.).
  • In case the contract is checked at the request of the Customer, the delivery staff will sign the delivery note for confirmation. If the forwarder does not comply with the customer’s request, the customer may refuse to receive the Product at that time.
“Techmaster encourages customers to make the most of the above benefits before receiving the goods for the best support in any situation if it arises”.

4. The list of goods prohibited to be transported by air is regulated:

We provide a list of groups of goods that are not allowed air express delivery. Customers who have demand for equipment and goods provided by Techmaster, can actively arrange the time to transport equipment:
#Number

ITEM NAME

1

 Batteries (weight per 100g or volume per 100ml)

2

 Battery, power bank, fuel tank (gas), bluetooth speaker, wireless microphone (products that use Batteries)

3

 Metal (weight over 200 grams)

4

 Gas containers (lighters) with a volume of more than 50ml

5

 Types of gels

6

 Wine, beer, alcoholic beverages over 200ml

7

 Water of all kinds – volume over 500ml
Techmaster is committed to bringing absolute peace of mind and satisfaction to the shipping process – the service experience that we provide to our customers!